Returns

Our policy lasts 3 days. If 3 days have gone by from when the shipment was dropped off by the carrier, unfortunately we can’t offer you a refund. We must receive a verbal phone confirmation that you would like to return the dress and you must have a return authorization number from us. Once you have obtained a return authorization from us you have 7 business days to get the merchandise back to us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will accept returns on new un-touched non-altered wedding or evening dresses. We do not accept returns on special ordered plus size dresses or specialty ordered dresses such as hollow to hem dresses, special measurement dresses, in stock dresses, or discontinued dresses. We will accept returns on merchandise that is damaged or defective.

We do not accept exchange on dresses.

We do not accept returns or exchange on accessories.

Damaged/Defective Merchandise

At Camellia Bridal Shop, all dresses and accessories are brand new and are inspected carefully by our staff before it is shipped out.  Upon receiving the merchandise from the carrier, please note any damages with the carrier at time of delivery.

If you believe the merchandise is damaged/defective, please call us to obtain a return authorization number.  All returns must have our return authorization number and it must be received within 7 days from when the authorization number was given to you.

Upon receipt and inspection of the returned merchandise, if we find the merchandise to be damaged or defective we will contact the manufacturer and repair or replace as deemed necessary by the manufacturer.  Camellia Bridal shop will incur shipping charges on damage Merchandise.

If we find the returned merchandise to be free of defects or have been misused, then we will ship the merchandise back to you.  Camellia Bridal Shop will NOT incur any shipping and insurance charges.

Canceled Order

All dress orders canceled after three (3) days from the ordered date will lose 50% of the merchandise purchase price.  Camellia Bridal Shop reserves the right to cancel, refund, or refuse any order.  Camellia Bridal Shop should not be liable for any errors or omissions in pricing.

We do not accept cancellation on accessories.

Refunds

All returned dresses will have a 50% restocking fee applied from the full retail price of the dress. No manufacturer will take any dresses back from Camellia Bridal Shop so therefore we must have a 50% restocking fee. Any free promotional items are not returnable and will be charged full price. This amount will be deducted from the dress refund. Any refused or non-deliverable merchandise will also incur a 50% restocking fee.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@camelliabridalshop.com.

Shipping
To return your merchandise, you should mail your product to: Unit B116 - 1396 Don Mills Rd., Toronto, ON, M3B 3N1, Canada.

You will be responsible for paying for your own shipping fees, duties, transaction fees and insurance fees for returning your item. Shipping costs are non-refundable.