Enzoani: Sandra
👗 Estimated Production/Processing time is 4-6 months for new dress & accessory orders.
✈️ Free Shipping to Canada & the United States. Estimated Transit time is 5-7 business days.
For Rush Orders, please call us at 1-800-709-6308 or email us at hello@camelliabridalshop.com.
Q. When should I start shopping for my wedding dress?
A. 9 months in advance of your wedding date because wedding dresses typically take 4-6 months to arrive in our store, and alterations generally require one to two months.
Q. How do I know which dress size to order?
A. We have a guide called "How to Measure" to assist brides with how to take their own measurements and select the appropriate dress size or you can watch our instructional video "How to take your Measurements".
Q. How do I know the Authenticity of the dresses?
A. We are an authorized retailer for all of the designers that we carry and all of our dresses are 100% original pieces. Our items come directly from our designers and are completely new and unworn. All items are inspected for defects before shipping. To verify our authenticity you can find our information on any of our designers personal websites under "Store Locator" or similar link. Contact us for more information.
Q. Do you provide alteration services?
A. Camellia Bridal Shop does not offer alteration services. We recommend working with an experienced seamstress who has experience altering wedding/evening dresses.
Q. What is the Return Policy?
A. All Sales are final, no return or exchange. The reason is because wedding, evening dresses, and dresses in general along with accessories are made to order. This is standard in the bridal industry.
Q. How long will it take to receive my order?
A. In general, 4-6 months to receive an order because dresses and accessories are made to order. Sometimes certain designer will have stock and certain dresses & accessories can can be expedited. Please contact us for urgent rush request.
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